Terms and Conditions

Last Updated: 10 June 2026

Welcome to the Cuvielle website. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

This website is operated by MK COMMERCE CENTRAL LTD.

Registered Office:

MK COMMERCE CENTRAL LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Number: 15028043

Throughout these Terms and Conditions, "Cuvielle", "we", "our" and "us" refer to MK COMMERCE CENTRAL LTD.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to use this website and purchase products.

3. Product Information

We make reasonable efforts to ensure that all product descriptions, images, specifications and information are accurate and up to date.

Product images are provided for illustrative purposes only. Actual products may vary slightly due to manufacturing improvements, packaging updates or display settings.

Our products are intended to support scar management and help improve the appearance of scars when used as directed.

4. Medical Information Disclaimer

Information provided on this website is for general informational purposes only and does not constitute medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Customers should seek advice from a qualified healthcare professional regarding any medical concerns.

Always read and follow the Instructions for Use supplied with the product before use.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order;
Limit quantities purchased;
Correct pricing, product or typographical errors;
Refuse service where fraud or misuse is suspected.

An order confirmation email does not constitute acceptance of an order. A contract is formed when your order is dispatched.

6. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be received in full before products are dispatched.

7. Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Postal or courier services;
Customs authorities;
Events outside our reasonable control.

Risk in the products passes to you upon delivery.

8. Returns and Refunds

Consumers have statutory rights under UK consumer protection laws.

If you wish to return a product, please refer to our Returns Policy.

For hygiene and safety reasons, opened or used products may not be eligible for return unless faulty, damaged, or not as described.

Nothing in these Terms and Conditions affects your statutory rights.

9. Product Use

Products must be used only in accordance with the supplied Instructions for Use.

Customers are responsible for ensuring that products are suitable for their individual circumstances and for using products strictly in accordance with the supplied Instructions for Use.

As with many adhesive and skin-contact products, some individuals may experience skin sensitivity, irritation or discomfort. Users should discontinue use and seek appropriate medical advice if irritation, discomfort or an adverse reaction occurs.

Products should only be applied to healed skin and must not be used on open wounds, infected skin or in any manner inconsistent with the Instructions for Use.

We are not responsible for damage, injury or loss resulting from:

Misuse of the product;
Improper application;
Failure to follow instructions or warnings;
Use outside the intended purpose of the product;
Use despite known sensitivities, allergies or contraindications.

To the fullest extent permitted by law, MK COMMERCE CENTRAL LTD shall not be responsible for any loss, damage, injury or adverse outcome arising from misuse of the product, failure to follow instructions, use outside the intended purpose, or use despite known sensitivities or contraindications.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited under applicable law.

Subject to the above, MK COMMERCE CENTRAL LTD shall not be liable for any indirect, incidental, special or consequential loss arising from the use of the website or products.

Users are responsible for following all instructions, warnings and precautions supplied with the product.

To the maximum extent permitted by law, our total liability arising from any order, claim or use of the product shall not exceed the amount paid for the relevant product.

Nothing in these Terms affects a consumer's statutory rights under applicable consumer protection laws.

11. Intellectual Property

All content on this website, including text, graphics, images, product descriptions, logos, trademarks and branding, is owned by or licensed to MK COMMERCE CENTRAL LTD and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

12. Website Availability

We do not guarantee uninterrupted access to the website.

We reserve the right to suspend, modify, withdraw or restrict access to the website at any time without notice.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of the website after changes have been published constitutes acceptance of those changes.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us